Account Related
Support Category: User Account | Locked Specialist Notes: We do have access to unlock users' accounts. Standard Response: I apologize th...
Tue, 19 Nov, 2024 at 11:22 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Users have the ability to update their account information. If they a...
Mon, 15 Sep, 2025 at 7:01 AM
Support Category: User Account | Inactive Account Specialist Notes: IMPORTANT! Previously, we were asked to reactivate user accounts if they we...
Thu, 8 Jan, 2026 at 2:45 PM
Support Category: User Account | Pending Specialist Notes: After a user completes the self-registration process, their account is routed to the CURE...
Thu, 8 Jan, 2026 at 2:55 PM
Support Category: Account Creation Inquiry Specialist Notes: NCUA CURE allows users to register for an account. Use this SR to guide them to the reg...
Mon, 8 Sep, 2025 at 3:05 PM
Support Category: Admin Assistance Specialist Notes: If a Credit Union Administrator contacts us with questions related to Admin LMS permissions (f...
Mon, 29 Dec, 2025 at 9:11 AM