Support Category: User Account | Inactive Account


Specialist Notes:


IMPORTANT!


Previously, we were asked to reactivate user accounts if they were inactive for less than 1 year. However, due to process changes, the NCUA CURE Administrators have asked that we DO NOT reactivate any account. Instead, we should obtain further information from the user and escalate so the Admins can look into it.


NOTE: Please request the email address associated with the user's NCUA CURE account, as some users may contact us using a different email. This helps to identify or prevent duplicate accounts.


 WHAT SHOULD YOU KNOW?


The Admins also advised that if a user does not provide all the requested info OR if they're not an employee or volunteer with their Credit Union, the account will not be reactivated.


Please use the SR below should you encounter an inactive CURE account. Then, please escalate it to the Admins.


Standard Response:


Thank you for your patience! Unfortunately, your account is currently inactive. We will need to escalate a ticket to the NCUA CURE Administrators for further assistance. For the ticket, could you please provide the following information?

1. First and Last Name:
2. Email Address associated with your NCUA CURE account:
3. Are you an Employee or a Volunteer?:
4. Division:
5. Credit Union Name: