Kindly confirm that the user's settings are in line with LMS requirements and then proceed with our usual troubleshooting steps. If the course does not move to completion after adjusting settings, please ask the user to provide a screenshot of the last slide as proof and then proceed with creating a ticket.

Thank you for working with us to resolve your course completion issue.

I will go ahead and have a ticket created for you so that the NCUA admins can assist with this issue. Would you be able to provide us with a screenshot of the final slide of the course?